A patient fails to keep an appointment. The medical assistant should make a note on which record?

• A. Patient's financial record
• B. Patient's chart
• C. Office calendar
• D. Telephone log

Answer: (B)

Recording a missed appointment in the patient's chart is essential because this chart is the formal record of the patient's medical encounters, care plan, and follow-up needs. Documenting the no-show in the chart ensures clinicians are aware that follow-up is required and preserves continuity of care for future visits and treatment decisions. Other records serve different purposes: the financial record tracks billing and payments, the office calendar is a scheduling tool for staff, and a telephone log documents outreach attempts but does not replace the clinical record. Therefore, the note belongs in the patient's chart.