What is continuity of care, and which administrative practices support it?

• A. Isolated, provider-centric care.
• B. Coordinated care across providers; use accurate referrals, timely messages, and complete charts.
• C. Care focused only on billing.
• D. Ad-hoc communication between staff.

Answer: (B)

Continuity of care means care that is connected across time and across different providers, so the patient experiences a seamless plan and information follows them through the care journey. Administrative practices that support this are the ones that ensure smooth information flow and coordinated action: accurate referrals so the right providers are engaged and on record; timely messages that keep the care team and patient aligned on next steps; and complete charts with current diagnoses, meds, tests, and plans so every clinician has the full context. When these elements are in place, care moves with the patient rather than starting over at each encounter. The other approaches describe fragmented or incomplete care—isolated, billing-focused or ad-hoc communication—lacking the coordinated, cross-provider flow that continuity requires.