CCBMA Administrative Practice Exam

These questions are part of the practice quiz. Start practicing

• No office should download information from the internet without a/an _____.
• What is the difference between a patient portal and a paper chart in terms of accessibility and security?
• Insurance Company statement of how a claim is settled
• Which term refers to claims that are submitted on paper rather than electronically?
• How should a clinic respond to a patient complaint about wait times?
• An assignment of benefits form allows the Insurance Company to_____.
• When should a copay be collected?
• Which term refers to an amount recorded on the debit side of a patient's account?
• Flashing line showing where data can be entered?
• A method which speeds the filing process
• EHR audit trails: which function do they primarily support?
• Which item should appear on a patient appointment reminder?
• In medical billing, what term describes the ledger balance representing pending payments from patients and payers?
• Why are data backup and disaster recovery plans essential in a medical office?
• Which step is specifically associated with billing during the patient check-in process?
• An insurance claim with incomplete information will be
• Total of bills owed by the practice is called what?
• Which surname is first in alphabetical order among Pittman, Phillips, Pham, Phipps?
• What are secure methods to transmit PHI between providers and payers?
• CPT codes are used to identify a/an
• Which program provides health care for active-duty service members' families?
• Word processing allows the user to quickly move or delete blocks of?
• Incoming mail should be sorted and _____?
• Why are appointment reminders important, and what channels are appropriate?
• The document stating patient agrees to a procedure
• Which envelope formatting option is most readable?
• Billing for services the physician did not perform
• What is the purpose of a disaster recovery plan in a medical office?
• System for leaving messages which can be retrieved later
• Large group of files used for information retrieval?
• What does data integrity mean in an electronic health record system?
• Records for minor patients are usually kept until they turn what age?
• Which coding system is used to describe procedures and services performed in a medical encounter?
• Chart notations require the date, _____
• Which term is used for overpayment on an account?
• What is the monthly fee for bank accounts?
• Which term refers to the portion of the bill a patient is required to pay each year?
• What is an access/disclosure audit trail and why is it important?
• How should patient identifiers be verified before sharing information?
• Records for minor patients are usually kept until they turn how old?
• Which entity commonly handles uncollectible debts on contingency?
• Which statement about preauthorization is most accurate?
• Which of the following is true about regulatory requirements for record storage and retention?
• How is the information in a medical record characterized?
• Which practice helps protect patient privacy during appointment scheduling?
• Which regulations influence the storage and retention of patient records?
• Which term refers to the total of bills owed by the practice?
• A convenient feature used when proofreading a document?
• Which statement best describes the role of referrals in insurance benefits?
• What is the term for the physical equipment of a computer?
• Rearrangement of information in a database is called _____.
• Which term describes a patient's formal permission to disclose their health information to another party?
• The preferred way to send valuable items by mail
• Which of the following best describes a primary use of an appointment schedule in a medical office?
• What defines a 'no-show' and how should you handle it per policy?
• An HMO is an example of which type of healthcare?
• Which term describes the act of clearing inactive records from the filing system?
• What are essential elements of telephone etiquette in a medical practice?
• ICD-9 codes are used to identify a/an
• Which term refers to preparing a document with proper margins and tab stops?
• Which method should be used to mail valuable letters with proof of mailing and delivery?
• Which device is typically used for non-volatile storage of the operating system?
• Which surname would be filed last among Larsen, Lamar, Lai, and Larson?
• Which telephone service is most useful for a physician operating two offices?
• Person who can legally sign a release of medical records
• Term for removing inactive records from the files
• Which document allows an insurer to pay the provider directly for covered services?
• Which of the following is NOT recommended as part of a hand hygiene protocol?
• Which document confirms permission for treatment?
• How do managed care plans differ from indemnity plans in terms of networks and preauthorizations?
• Which term best describes a software tool used to organize numerical data and perform calculations?
• What is the primary purpose of the HIPAA Privacy Rule in a medical office?
• Which term denotes an additional code attached to a procedure to reflect special circumstances?
• Which statement best describes the benefit of a patient portal compared to a paper chart regarding accessibility and security?
• Which statement best describes the goal of a disaster recovery plan?
• Which acronym represents the federal law protecting health information privacy?
• "First Come First-Served" method of appointment scheduling is typically implemented by operating during what?
• Which phrase correctly expands the acronym HCPCS?
• What steps are involved in verifying a patient's insurance eligibility?
• Another term for a charge is which term?
• Who typically performs coding validation?
• A system of organizing information in a medical record
• Chart notes should be completed how often?
• What is the best approach for triaging a high-priority phone call from a patient?
• Medicare uses a coding system that supplements CPT procedures; what is this coding system called?
• What term describes the fixed amount a patient pays at the time of service for a covered visit?
• Which document must a patient sign to obtain past records?
• Which term completes the sentence: Insurance claims require the patient to sign an ______ to release information?
• Under HIPAA, what is the accurate statement about patient access to PHI?
• Which coding system is used to report non-physician services and supplies?
• Which input device is most commonly used to enter text and commands?
• Cancellation of an unpaid debt is called what?
• Which measure helps ensure accurate scheduling when procedures are involved?
• Which term refers to a policy that supplements Medicare coverage?
• Which component is a non-volatile storage device used for permanent data storage?
• In alphabetical filing of Pittman, Phillips, Pham, and Phipps, which surname would be filed second?
• Which federal insurance program provides coverage for elderly individuals or disabled persons?
• Which item should appear on every page of a medical record?
• How soon should electronic claims generally be submitted after a patient visit?
• In addition to CPT, which coding system is used by Medicare to report procedures and supplies?
• Which coding system is used to classify diseases and conditions for health statistics and billing purposes?
• Under HIPAA, what does an accounting of disclosures document?
• How should patient records be amended if a patient requests changes?
• Patients should be notified of any _____.
• Software program that quickly calculates numbers _____.
• Which scheduling approach groups patient visits into blocks to maximize time?
• In a medical office, what should a security policy protect?
• What is a 'superbill' and how is it used in the billing process?
• What does HCPCS stand for?
• Having the patient's chart at hand is necessary when _____.
• What is preauthorization and when is it commonly required?
• When should a privacy breach be reported?
• What is the purpose of coding validation and who performs it?
• Which surname is third in alphabetical order among Pittman, Phillips, Pham, Phipps?
• Which item can be easily prepared using computer scheduling?
• HCPCS codes are used to report what types of items or services?
• Which term is used for applying a payment that exceeds the amount due on an account?
• Insurance claims that have a greater chance of rejection are typically submitted on what form?
• List of unpaid accounts by date of service is called what?
• Which term refers to the list of unpaid accounts by date of service?
• How should claims denials be managed and mitigated?
• Why is documenting a payment arrangement with a patient important?
• Patient insurance cards should be reviewed
• What rights do patients have under HIPAA to access their records?
• A patient fails to keep an appointment. The medical assistant should make a note on which record?
• A good tool for reminding staff when certain things need to be done is called a tickler file
• A method of maximizing appointment time
• What is the amount the patient must pay for each office visit called?
• What should an access/disclosure audit trail include?
• What does HIPAA's 'minimum necessary' rule require in day-to-day practice?
• A procedure code followed by the modifier-99 indicates
• What term is used for an addition to a procedure code that indicates special circumstances?
• Computer scheduling allows quick access to _____.
• Which element is required on chart notations along with the date?
• What is the primary function of a clearinghouse in medical billing?
• Which scheduling strategy helps balance patient flow and physician time?
• The medical record belongs to the
• When there are unusual delays, what action is most appropriate?
• Insurance claims that has been filled out correctly
• On a multi-line telephone, the line in use will be indicated by what?
• Which option describes alphabetical filing?
• Missed appointments can be reduced by what?
• If a patient’s payments are not collected and the account is turned over for collection, which agency handles the debt?
• Which option correctly describes a secure way to share PHI?
• Which standard requires employers to implement an exposure control plan and use of PPE for bloodborne pathogens?
• What type of insurance covers work-related injuries?
• How can patient privacy be protected when using mobile devices at work?
• To ensure accessibility of records for patients with disabilities, which actions are appropriate?
• Medical charts are usually filed in which order
• Where should PHI records be stored to maintain confidentiality?
• What is the primary purpose of an encounter form (superbill)?
• The process of arranging a series of printed pages is called?
• What term describes the total of all patient accounts?
• Which term refers to the recording of charges and payments to accounts?
• Which item is NOT typically included on a patient appointment reminder?
• Which statement correctly distinguishes operational policies from clinical policies?
• What is the function of a clearinghouse in medical billing?
• Monthly fee a provider is paid for each covered patient
• A portable memory storage device is called?
• Which surname would be filed first among Pittman, Phillips, Pham, and Phipps?
• What term describes an insurance claim for a Medicare and Medicaid patient?
• Which statement best describes the scope of practice for a Medical Assistant in an outpatient clinic?
• What information technology enables rapid transmission of documents?
• When preparing envelopes, which formatting option is recommended?
• Why is tracking denial patterns beneficial?
• Preprinted statements listing codes for basic office charges: which term describes this form?
• Which term describes ordering records in a database by a specified sequence?
• Which federal act protects the privacy of health information?
• Which procedure minimizes data loss by copying data to a separate storage medium?
• A method controlling access to confidential patient information _____.
• The term used for starting the computer?
• Setting margins and tabs for a letter is called _____.
• How do ICD-10-CM and CPT coding differ?
• A daily log should be kept of all _____?
• Telephone calls should be answered no later than the third ring.
• What is the primary objective of a no-show policy?
• An important way to make the patient feel comfortable during check-in is to provide what?
• Under HIPAA's privacy rules, which statement about disclosures for treatment, payment, and health care operations is true?
• A computer field contains a piece of _____.
• Records for patients currently receiving treatment are kept in which type of files?
• Entering charges and payments to a patient account is known as what process?
• What is the role of the OIG in maintaining compliance in a medical practice?
• A backup tape for a computer is used to
• Progress notes are usually filed in what order?
• Computerized patient accounts simplify monthly statements and _____.
• Which action best creates a welcoming check-in experience?
• The most common device for data input?
• What is the universal claim form called?
• Material which should never be used to correct medical records
• How should a clinic handle patient payments and financial responsibility?
• Corrections to a patients account are called what?
• In this filing system, which method assigns patient numbers rather than names?
• Which term describes the insurer's summary of how a claim was paid, including allowed amounts and patient responsibility?
• Cancelled appointments should be noted in the
• How would you define a conflict of interest in a clinic, with an example?
• Which term describes the secret code used to grant access to confidential medical records?
• What is an Electronic Health Record (EHR) and one of its key advantages?
• Which policy governs appointment scheduling and front desk procedures?
• Which code set is used to identify medical diagnoses?
• What term describes a large collection of organized data stored for efficient retrieval?
• When a patient cannot pay their bill immediately, what should the clinic do?
• Under HIPAA, protected health information may be disclosed for payment and health care operations without patient authorization.
• Placing the practice name and account number on the back of checks is called what?
• Which term is the formal permission to release patient data for a specified purpose?
• Termination of Care Letters should be sent by
• Why is a Code of Conduct important in a clinic?
• Which document provides the payer's detailed breakdown of payment, remaining patient responsibility, and any adjustments after a claim is processed?
• Which statement best describes "First Come First-Served" scheduling in relation to office hours?
• Which term is used for software that prevents malware from internet downloads?
• Which term refers to a fund used for small office purchases?
• Which of the following is a red flag indicating potential fraud in medical billing?
• Which filing order helps locate charts by patient name?
• Removable storage format common on older PCs for data transport?
• Which steps should you take when documenting a lateness or no-show in the appointment schedule?
• What is the standard system used to organize notes in a medical record?
• In insurance billing, what is the difference between Assignment of Benefits (AOB) and prior authorization?
• Stating names within another patient's hearing could be a _____
• Which of the following numbers would be filed first?
• Which insurance program provides coverage for military dependents?
• What is continuity of care, and which administrative practices support it?
• Which document must a patient sign to obtain past records?
• What is the purpose of a Release of Information authorization form?
• Important procedure for protecting hard disk information?
• How should hazardous materials and regulated waste be managed in a medical office?
• What are the basic steps in an infection control hand hygiene protocol?
• The federal law protecting the privacy of health information is known as ______.
• What constitutes a privacy breach and how should it be reported?
• Which code set is used to identify a medical procedure?
• Where should cancelled appointments be documented?
• The most important part of preparing correspondence?
• Patient addresses and billing information should be updated at which of the following times?
• What is the typical scope of practice for a Medical Assistant in an outpatient clinic?
• Which term describes an insurance arrangement where payment is made per patient per time period regardless of services delivered?
• What does the abbreviation 'NPO' mean and when is it used in scheduling?
• Which action describes how incoming mail should be handled to track delivery?
• What is the primary purpose of a tickler file in an administrative setting?
• Which name would be filed first in an alphabetical filing system?